Delete Account

You have the right to delete your GenCare Connect account and all associated personal data at any time. This page explains what happens when you delete your account and how to do it.

What Happens When You Delete Your Account

When your account deletion is processed, the following actions are taken:

• Your login credentials are permanently revoked. You will not be able to sign in using your email and password.
• Your personal profile data — including your name, email address, phone number, profile photo, and address — is removed from our systems.
• Your health profile information, including self-reported medical conditions, allergies, medications, and onboarding responses, is deleted.
• Your payment records and billing history are purged from our application database.
• Chat message history and community group posts associated with your account are deleted.
• Uploaded files including profile photos, medical documents, and credential files stored under your account are permanently removed from our file storage.
• Your push notification tokens are deregistered and deleted.

Full purge timeline: Account deletion and removal of personal data from our active systems is completed within 30 days of your request. Data contained in encrypted backup archives is purged on our routine backup rotation schedule, which completes within 90 days of the deletion request.

Retained data: We may retain certain records where required by applicable law. Clinical records (diagnoses, care plans, clinical notes, visit records) may be subject to healthcare record retention requirements under state or federal law, which can require retention for a minimum of seven to ten years. Financial transaction records may be retained for the period required by tax and financial regulations. Audit log entries may be retained for compliance purposes. Retained records are de-identified or minimized to the extent permitted by law.

Option 1 — Delete From Within the App

This is the fastest path. Follow these steps in the GenCare Connect mobile app:

1. Sign in to your GenCare Connect account.
2. Tap the Profile or Menu icon in the bottom navigation bar.
3. Navigate to Settings.
4. Scroll to the bottom and tap Delete Account.
5. Review the confirmation screen explaining what will be deleted, then confirm your decision.

Your account will be queued for deletion immediately. You will receive a confirmation email to the address on file. You will be signed out automatically and will not be able to sign back in once deletion is confirmed.

Option 2 — Request Deletion by Email

If you are unable to sign in to your account, you can request deletion by emailing our support team. We will verify your identity before processing the request.

Email your request to support@gencareconnect.com using the subject line: Account Deletion Request.

Please include the following in your email:

• The email address associated with your GenCare Connect account
• Your full name as it appears on your account
• A brief statement that you are requesting permanent account and data deletion

We will respond within 5 business days to confirm your identity and acknowledge the deletion request. The full purge will be completed within 30 days of confirmation.

Questions?

If you have questions about what data is stored or how deletion works, review our Privacy Policy or contact support@gencareconnect.com.