Terms of Service

Effective date: June 9, 2026  |  Last updated: June 9, 2026

These Terms of Service ("Terms") govern your access to and use of the GenCare Connect mobile application, admin web portal, and associated services (collectively, the "Service") operated by GenCare Connect ("we," "our," or "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years of age to create an account. By registering you represent that (a) you are at least 18 years old, (b) you have the legal capacity to enter into these Terms, and (c) all information you provide is accurate and current. Healthcare providers must hold a valid, active license in the jurisdiction(s) where they practice and must keep their credentials current on the platform.

2. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@gencareconnect.com if you suspect unauthorized access. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

Healthcare providers must complete the credentialing verification process before offering services on the platform. Approval is at our discretion and may be revoked if credentials become invalid or if you violate these Terms.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in a manner consistent with all applicable local, state, federal, and international laws and regulations, including HIPAA where applicable. You agree not to:

• Use the Service to provide medical services without a valid license or to practice outside the scope of your licensed specialty.
• Share, distribute, or republish another user's protected health information or personal data without their explicit consent and applicable legal authority.
• Attempt to gain unauthorized access to accounts, systems, or data belonging to other users or to us.
• Upload, transmit, or store malware, viruses, or any code designed to disrupt, damage, or gain unauthorized access to systems.
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Service in any manner that could disable, overburden, damage, or impair it or interfere with any other party's use.
• Engage in any fraudulent activity, including submitting false insurance or payment information.

4. User-Generated Content and No-Tolerance Policy for Objectionable Content

The Service allows users to submit content including clinical notes, chat messages, community posts, profile information, and uploaded documents ("User Content"). You retain ownership of your User Content. By submitting User Content you grant us a limited, non-exclusive, worldwide license to store, process, and display your User Content solely to operate and improve the Service.

No-tolerance policy for objectionable content. We maintain a strict zero-tolerance policy for content that is abusive, harassing, threatening, defamatory, obscene, sexually explicit, discriminatory, or otherwise objectionable. This includes content posted in community groups, chat messages, profile text, and any other user-facing area of the Service. We reserve the right to remove any content that violates this policy and to suspend or terminate the account of any user who posts such content, without prior notice.

You represent and warrant that your User Content does not infringe any third-party intellectual property rights, privacy rights, or applicable laws. You are solely responsible for the accuracy, legality, and clinical appropriateness of any clinical documentation you create using the Service.

To report objectionable content, use the in-app "Report" function or contact support@gencareconnect.com. We will review reports and take appropriate action within a reasonable time.

5. Healthcare Disclaimer

GenCare Connect is a technology platform that facilitates connections between patients and licensed healthcare providers. We are not a healthcare provider, medical group, or insurer. We do not provide medical advice, diagnosis, or treatment. All clinical decisions are made solely by the licensed providers using the platform.

In a medical emergency, call 911 (or your local emergency number) or go to the nearest emergency room immediately. Do not use the Service as a substitute for emergency care.

6. Subscription and Payment Terms

Healthcare providers on the platform may be subject to subscription fees to access provider-tier features. Subscription terms, pricing, and billing frequency are presented at the time of subscription enrollment and are subject to change with advance notice.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Trial periods, where offered, are limited to one per user. If you cancel during a trial, you will not be charged. If you cancel after renewal, the cancellation takes effect at the end of the paid billing period; no partial refunds are issued for unused time unless required by applicable law.

Patient consultation fees are charged at the time of booking and are subject to the provider's published rates. Payments are processed by Stripe. A platform commission is deducted from provider payouts; the commission rate is disclosed in the provider dashboard. All fees are in US dollars.

Refunds for consultations are governed by the cancellation policy presented at booking. We reserve the right to issue refunds at our discretion in cases of provider no-show or technical failure attributable to the platform.

7. Intellectual Property

The Service, including its software, design, trademarks, and content created by us, is owned by or licensed to GenCare Connect and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying software without our prior written permission.

You retain all intellectual property rights in clinical documentation and User Content that you create. Nothing in these Terms transfers ownership of your clinical records or patient data to us.

8. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy carefully to understand how we collect, use, and protect your information.

9. Termination

You may close your account at any time through the app (Settings → Account → Delete Account) or by contacting support@gencareconnect.com.

We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, if we are required to do so by law, or for any other reason at our sole discretion. Sections 7, 10, 11, and 12 survive termination.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

WE DO NOT ENDORSE, VERIFY, OR GUARANTEE THE QUALIFICATIONS, CREDENTIALS, OR QUALITY OF CARE PROVIDED BY ANY HEALTHCARE PROVIDER USING THE PLATFORM BEYOND THE INITIAL CREDENTIALING VERIFICATION PROCESS. PATIENTS ARE ENCOURAGED TO INDEPENDENTLY VERIFY PROVIDER CREDENTIALS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GENCARE CONNECT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

Before filing any legal action, you agree to first contact us at support@gencareconnect.com and attempt to resolve the dispute informally for at least thirty (30) days.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the app or by email at least fourteen (14) days before they take effect. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and close your account.

14. Contact

Questions about these Terms may be directed to:

GenCare Connect — Legal
Email: support@gencareconnect.com