Support
We're here to help. Choose the option that best fits your situation.
In-App Help & FAQ
The fastest way to get answers is through the in-app Help center. Open the GenCare Connect app, tap the Menu → Help / FAQ option from the navigation, and browse frequently asked questions or ask a question using the AI-powered FAQ assistant. The assistant can answer general questions about scheduling appointments, managing your profile, payments, and how the platform works.
Email Support
For account issues, billing questions, technical problems, or anything the in-app FAQ cannot resolve, email our support team at support@gencareconnect.com. We aim to respond to all support requests within one business day.
When writing to us, please include:
- The email address associated with your account
- Your role on the platform (patient or provider)
- A description of the issue and any steps you have already tried
- Screenshots or screen recordings if the issue is visual
Account & Data Deletion
You can request deletion of your account and personal data at any time. See our Account Deletion page for full instructions, including how to delete your account from within the app and how to submit a request by email if you cannot sign in.
Reporting Objectionable Content
If you encounter content that is abusive, harassing, or otherwise objectionable within the app (in community groups, chat messages, or profiles), please use the in-app Report button available on each post and profile, or email support@gencareconnect.com with "Content Report" in the subject line. We take all reports seriously and will review and act on them promptly.